Frequently Asked Questions
The world of online giving can be confusing, so we’ve got ready answers to your most common questions.
Everything About Fees
When I sign up with Clover Give is it my payment gateway and merchant account, too? Do I still need my authorize.net or other accounts?
Yes and No.
Yes, we are your payment gateway and merchant account. So, “no” you do not need any other accounts. It’s the best combination. Clover Give covers all the steps of the giving process. No need for any additional accounts. And no additional fees.
When are the processing fees charged?
Why does Clover Give need a copy of my driver's license? How do you use my driver's license?
During the application process, you will be asked for your first and last name, home address, date of birth, and social security number. This information is required as of 5/11/2018 by FinCEN (The Financial Crimes Enforcement Network) to ensure effective customer due diligence, preventing fraud and protecting your ministry’s sensitive data.
Why does Clover Give need my SSN?
Just like setting up a bank account,
Does Clover Give perform credit checks for Applicants?
Reports, Integration & Support
What does the Control Panel look like?
Here is a demo video that gives an overview of the entire system:
What financial giving reports does Clover Give provide?
Will it integrate with Quickbooks?
What Church Management Systems does Clover Give integrate with?
With the ChMS options below, the software can talk to each other and the integration is very smooth. Systems that work with Clover Give and the integration is free:
- Fellowship One
- Simple Church
- Servant Keeper
What other Church Management Systems is Clover Give compatible with? (file based export profiles)
You can set up great import/export files and save your settings to make it easy and convenient to transfer information with the following list of ChMS options:
- Shelby (both Arena & Legacy)
- Church Office Online
- ACS Technologies
- The City
Does Clover Give have a knowledge base? What about Help and Support?
We do! You can see the knowledge base by typing in the search bar in the Support tab inside of Clover Give.
You have full access to Help and Support during your free trial, too. We never leave you on your own!
eCheck & ACH
Does Clover Give allow a member to set up recurring donations from their checking account (ACH)?
What if we don't want to process credit cards and only want ACH?
If you’d like to restrict giving to ACH, we can disable the credit card processing on your account. You would then only be paying the ACH transaction fee of 1.0% + $0.39.
Can I Donate to Multiple Funds?
If you’d like to allow your donors to make gifts to more than one fund or campaign, they will need to pay with a credit or debit card. Not available for ACH at this time.
Can we work with Canadian clients?
Can transactions be processed from outside the country?
When I lease a kiosk or tablet, is there an option for our church to own the hardware after a certain period?
Some additional clarification on kiosk leases.
The term for a kiosk lease is for 24 months. Prices are as follows:
- Floor Stand Lease » $99/month + $19/month software maintenance fee
- Table Mount Lease » $89/month + $19/month software maintenance fee
- Wall Mount Lease » $79/month + $19/month software maintenance fee
We require the first month’s lease payment (monthly lease payment + maintenance fee) and a signed lease agreement before we can process the order.
At the end of the 24 Months, there are 3 options.
- Your lease can be renewed for 24 months at the same price.
- The lease can end at the end of 24 Months, and return the equipment.
- You can buy out the lease for $300.00 and the equipment is yours. This will cancel the monthly lease payment, but the $19.00 monthly maintenance fee will still apply.
If you want to cancel the lease before the 24-month term ends, you will still be responsible for the monthly payments remaining in your lease.
With Clover Give, you’ll get more — without paying more.
We keep the pricing simple — and easy to understand. We’re not here to make it confusing, we’re here to serve your church. Click the button below to view our simple pricing plan.